FAQ & Troubleshooting

General

Some general questions may arise, when a decides to use SAP Transport Panel. Here are some frequently asked questions:

How does the user mapping work between Jira and SAP?

Each User in Atlassian Jira that should be able to create and interact with transports in SAP ECC or SAP S/4 HANA is mapped to an SAP User with sufficient permissions. If the User name in Atlassian Jira and SAP ECC or SAP S/4 HANA are not the same, you must maintain the mapping in Atlassian Jira.

Direct Human Access

Even though the technical connection beteween Atlassian Jira and SAP ECC or SAP S/4 HANA is set up using technical communication users, every interaction between the systems requires named user account to be logged into both systems.
It is our understanding that this user-based access does not imply any SAP licensing for indirect / digital access. Please consult your SAP sales representative for further information.

Further information → Map SAP user with Jira user

Jira Configuration issues

Some questions may arise, when a user tries to configure Jira with SAP Transport Panel functionality. Here are some frequently asked questions:

How can i get the right URL for the SAP connection to a specific system?

The best way to get the SAP URL is to ask the SAP admin himself. If he doesn't know it directly and there are no proxies between Jira and SAP, then you can take the following steps in SAP:

Start transaction SMICM
Press the Services button (Shift + F1).
With the protocol http or https you will find the computer name (host) and port.
Then write the base URL for the SAP connection in the SAP Transport Panel configuration in Jira.
1. Remark: The back part of the URL is always set by SAP Transport Panel. Therefore the base URL for the SAP connection should look like following example https://host:port.

Further information → Connect Jira to SAP and Configure SAP systems

Can I use any issue type for SAP Transport Panel?

Yes, any issue type can be used for SAP Transport Panel. The issue types in this documentation are only examples, which are essential to show the functionality in a workflow.

Further information → Setting up project, issues types and linking in Jira

How can I change the linking type of the transport copy issue?

All custom fields for SAP Transport Panel can be changed later on via the Map custom fields with SAP Transport Panel fields.

The linking types in this documentation are only examples, which are needed to show the usage of SAP Transport Panel.

Further information → Map custom fields with SAP Transport Panel fields Setting up project, issues types and linking in Jira

What variables can I use in the configuration of the Add comment post function?

Add variables as parameters by typing $ followed by the variable you need. For example, to add the issue key, type $issue.key.

Add the SAP Transport Panel transport overview as parameter via $issue.transports.

You can also address custom fields as parameters by typing in the custom field ID, for example $issue.customfield_10100.

Further information → How to add the "Add comment" post function

How can I send my SAP users and administrators an e-mail with the current progress and deployment order of the transports?

Just configure a predefined comment with the How to add the "Add comment" post functionand configure the post function to send an e-mail to a Jira group.

How can I adjust Jira so that the Return code is not editable by a user?

If you don't want the Return code to be edited you can map specific screens to issue operations using Screen Schemes. For this you have to Setting up screens in Jira for the View Issue operation and create another screen without the return code for Create and Edit Issue operations.

Further information → Atlassian Documentation: Associating a screen with an issue operation

SAP Transport Panel Comments in Jira issues

To be able to provide the user with information, messages are written in comments in the Jira issue, since post functions have no direct connection to the UI.

What does the color of the comments mean, when the Release final transport post function is triggered.

The Release final transport post function writes status messages that are colored based on the return code as comments into the Jira issue.

Return code	Meaning
0	OK
4	WARNING
8, 12 or higher	ERROR

SAP Transport Panel is translated into English and German. The language for the SAP messages is stored at the SAP user and is not taken over by Jira. Therefore, mixed language error messages may occur.

Why are some comments in issues in a different language, although my Jira was set up in english?

SAP Transport Panel is translated into English and German. The language for the SAP messages is stored at the SAP user and is not taken over by Jira. Therefore, mixed language error messages may occur.

Known issues

Our apologies! Some bugs are a little trickier than others or we just haven't gotten around to fixing them yet. However, all issues listed here will always have a quick workaround.

Why does the @mention function list no users, when the Add comment post function is configured?

To list users the @mention function lists users, which are authorized to do so for a specific project. The @mention function needs the specific context of a project, which is not given in the configuration of a workflow.

If the text matches a authorized user in the project, when the Add comment post function is triggered the feature is working and the mentioned user get a notification.