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How-to create Confluence Log files

To reproduce an error on a test system, in order to ensure helpful support, it can be useful seeing the log files. This Step-by-Step guide explains, how to create log files in Confluence.

Step-by-Step guide

Step

Procedure

Example

1

Add the PLUGIN debug statements to your logs.

Therefor navigate to Admin Menu (Cog wheel) → General Configurations → Logging and Profiling (Sidebar)  


2

Enter de.greenique under Class/Package Name and select DEBUG from the New Level select box.

Click on Add entry.

3

Next, reproduce the error you have encountered. Any relevant debug statements and error logs should now show up in your Confluence log files.


4

Customize a support zip file.

Therefor navigate to Admin Menu (Cog wheel) → General Configurations → Troubleshooting and support tools (under System support) → Customize zip:

Please uncheck all boxes except Jira application logs and Limit File Sizes, as these are the only ones needed.



5

Create a zip support file and download it.


6

You can now unzip the archive to check for and remove any sensitive information from the logs before adding them to this ticket. 



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